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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Relocating to Rochester?

11/16/2018 (Permalink)

Maybe you're moving to Rochester to accept a job. Maybe you're doing it to be closer to your family. Or maybe you just want to experience something new. Whatever the case may be, moving out of state can be really intimidating. It can also be a logistical nightmare if you don't make the proper preparations. Fortunately, there are some relatively simple steps you can take to make your move as smooth as possible. Take a look at these 10 tips for moving out of state.

  1. Do as much research on Rochester as you can
  2. Search for a new home
  3. Use the move as an excuse to purge
  4. Pack up the things you're going to move properly
  5. Hire a reliable moving company
  6. Save all the receipts related to your move
  7. Forward your mail right before you move
  8. Let your friends and family know you're moving
  9. Obtain a new driver's license when you arrive
  10. Take time to explore your new surroundings

Rochester is a fast-growing city that's teeming with culture, natural beauty and job opportunities. It encompasses a whole lot of open spaces and a little bit of big city. This city boasts almost non-existent crime, great schools, friendly people and easy access to any outdoor activity you could dream of. Who wouldn't want to move here?

SERVPRO of South East Monroe County Certifications

11/16/2018 (Permalink)

Many people ask why they should go with SERVPRO of South East Monroe County when needing water damage restoration, fire damage restoration, or mold mitigation  over other restoration companies in Monroe county. There are many reasons, but one of the top ones is simple: SERVPRO restoration technicians have expert training and certification in the areas needed to treat water damage, fire damage, smoke and soot damage, and mold damage quickly and effectively.

The restoration professionals at SERVPRO of South East Monroe County hold many certifications that are vital to quickly and properly restoring your damaged home or business, whether due to water damage, mold damage, or fire damage. No matter how small or large the job is. After all, you want to get the job done right the first time. Damage to your home or business can be a stressful experience, but when you work with the experts at SERVPRO of South East Monroe County, you can rest assured that your water damage, fire damage, mold issues, and smoke and soot damage will be taken care of with as little stress to you as possible. SERVPRO of South East Monroe County can also work with your insurance company directly so you can concentrate on your family or business.

Here’s an overview of the various certifications that the damage restoration professionals at SERVPRO of South East Monroe County hold. These certifications can assure you that choosing SERVPRO to serve your water damage, fire damage, mold damage, and smoke and soot damage needs in Rochester is the right decision for you and your family.

ASD - Applied Structural Drying Technician - This certification teaches restoration technicians the effective, efficient and timely drying of water-damaged structures and contents. Intensive hands-on training is done in order to facilitate appropriate decision making within actual home structures in order to learn how to correctly dry them down.

ECTP - Employee Certification Training Program -  This SERVPRO certification involves crew training course covers topics including roles and responsibilities, job-site processes, core products and SERVPRO equipment knowledge. Additionally, technicians are trained in water training, which covers topics ranging from basic water damage procedures, to an introduction to more advanced topics such as psychrometry and microbiology.

FSRT - Fire & Smoke Damage Restoration Technician - This certification concentrates on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Technicians with this certification know how to combine technical procedures with a practical approach to managing the job site.

IICRC Certified Firm - SERVPRO of South East Monroe County is an IICRC Certified Firm, which means several things. IICRC certified technicians set themselves apart through training, experience, and comprehensive examination.  An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

OCT - Odor Control Technician - Technicians with this certification are knowledgeable about olfaction and odor, odor sources, detection process, theory of odor control, equipment, chemical options and applications. They also know how to address odors caused from biological sources such as decomposition, urine contamination, and mold, combustion sources such as fire and smoke damage, and chemical sources such as fuel oil spills or volatile organic chemicals.

RRP - Lead-Based Paint Activities and Renovation - The EPA’s Renovation, Repair and Painting Rule (RRP) means that SERVPRO of Palo Alto is certified by the EPA (or an EPA authorized state), and that we use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices.

WRT - Water Damage Restoration Technician -  This certification shows that restoration technicians have education in the science and practice of water damage restoration. This includes extraction, basic containment and basic mold procedures. It also means that residential and commercial maintenance personnel have the background to understand the procedures necessary to deal with water losses, sewer backflows, and contamination such as mold.

As you can see, SERVPRO technicians pride themselves on their education and certifications. Their education allows them to take care of your property as if it were their own.

Experiencing water loss, fire loss, mold damage, or smoke and soot? Call SERVPRO of South East Monroe County today at (585) 641-0040 24 hours a day! We’ll quickly make it  "Like it never even happened."

SERVPRO of South East Monroe County take Pride in Work

11/16/2018 (Permalink)

SERVPRO of South East Monroe County has proudly been serving the Monroe County area, including Pittsford, East Rochester, Brighton, Henrietta, Mendon, and Rochester for over 38 years. In that time, we have gained the trust of hundreds of customers who have faced damage restoration needs due to water damage, fire damage, smoke and soot damage, and mold.

As an IICRC Certified Firm, SERVPRO of South East Monroe County IICRC certified technicians set themselves apart through training, experience, and comprehensive examination. An IICRC Certified Firm must first employ one or more IICRC certified technicians, and apply with the IICRC to become a Certified Firm. Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

Our multiple five-star reviews across various review sites such as Yelp and Google show how seriously SERVPRO of South East Monroe County is dedicated to making it "Like it never even happened."

Call today for exceptional damage restoration service at (585) 641-0040!

Water Saving Tips

11/16/2018 (Permalink)

Every state is experiencing the effects of drought, and saving water is on everyone’s mind these days. We waste a lot of water; our showers are too long, and we are often obsessed with an emerald green lawn. We need to change the way we handle and view water and leave behind the outdated and inefficient water management systems of the past.

Here are some tips that will help you save water this summer. Your water bill will be reduced, and you can save yourself some time into the bargain as well as doing some good for the Earth.

  1. Water your yard in the cool parts of the day. Water evaporates more quickly when it’s hot, so run your irrigation system while it’s most likely to stay with your lawn. Make sure you are not watering your sidewalk or your driveway, too. A drip system works quite well in this respect. Replacing your thirsty lawn with a drought tolerant garden would be a great way to save water, and it won’t have to be mowed every week!
  2. Check for leaky toilets. Put a few drops of food coloring into the tank. If the color shows up in the bowl, your tank is leaking, and could be wasting up to 100 gallons of water a day!
  3. Take shorter showers. Trimming just two minutes off of your showers can save up to 1700 gallons of water a year. One way to do this is to turn off the shower while you shave or soap up. Install water-efficient shower heads, toilets, and faucets for a savings of thousands of gallons per year as well.
  4. Cover the pool. Make sure the water in your pool stays there by covering it when you are not using it. This will prevent water loss by evaporation.
  5. Use a car wash. Washing your car by hand can easily use 100 gallons of water, and takes a lot of time and effort, as well. Commercial car washes average 40 gallons or less!
  6. Trap rain water. Collect the water from summer rain storms by getting a water barrel. You can reuse this water for your garden. Green roofs, rain gardens, and other water-saving techniques are called green infrastructure and go a long way towards saving this most precious resource. More and more landowners and city governments are choosing to invest in these and other innovative strategies as ways to save water, reduce pollution, and save millions, and even billions, in costs for new water tanks, tunnels, and other traditional water infrastructures.


SERVPRO of South East Monroe County is here to help you with all your home and business needs. Call us today at (585) 641-0040, or visit our website: SERVPRO of South East Monroe County

Don't let your Halloween Decor start a Fire

11/1/2018 (Permalink)

Fire Damage Don't let your Halloween Decor start a Fire Stay safe this Halloween!

How to set up your decor safely

   Children dressed in costumes excitedly running door to door to trick-or-treat, festive decorations like glowing jack-o-lanterns, paper ghosts and dried cornstalks adorning front porches – these are some of the classic hallmarks of Halloween that make the holiday special for kids and adults alike.

   Unfortunately, these Halloween symbols and activities can also present lurking fire risks that have the potential to become truly scary. But by planning ahead, you can help make this Halloween a fire-safe one. Taking simple fire safety precautions like keeping decorations far away from open flames and using battery-operated candles or glow-sticks in jack-o-lanterns can help ensure your holiday remains festive and fun!

Did you know?

  • From 2009-2013, decorations were the item first ignited in an estimated average of 860 reported home structure fires per year.
  • Nearly half of decoration fires in homes occurred because the decorations were too close to a heat source.
  • These fires caused an estimated average of one civilian death, 41 civilian injuries and $13 million in direct property damage per year.
  • Forty-one percent of these incidents were started by candles; one-fifth began in the living room, family room, or den

So remember SAFETY FIRST!

Enjoy your Halloween and know your home will be protected!

Protect your business NOW!

11/1/2018 (Permalink)

Commercial Protect your business NOW! The Emergency Ready Profile App

How SERVPRO CAN help protect your business

   SERVPRO has this amazing program available to help in the event of an emergency. It's called the Emergency Ready Profile (ERP).

  It is complimentary to set it up! Once scheduled, one of our staff will come and document information about your building including square footage, access points, contacts and all your shut offs (electric, gas, water etc). This will include instructions and pictures to help you and your employees handle emergencies more efficiently.

Hey, there's an APP for that

   Not only will you receive your ERP in paper form to keep in your office, there is also a FREE app that you can download as well. Say what?? That's right! It's all FREE!!! 

   We do all the work and you enjoy all the benefits! Your app will have everything included, your business name, address, contact phone numbers, pictures and instructions. 

   All of your employees can download the app and access the business. That way if/when an emergency arises they can open the app and shut off what is needed as soon as possible. There is also icons at the top for Fire, Water, Mold & Other to get SERVPRO the info they need so they can be dispatched faster.

   So what are you waiting for?? Call SERVPRO of South-East Monroe County to set up your Emergency Ready Profile today! 585-641-0040

Is Your Business in Trouble? No problem, SERVPRO Can handle it!

11/1/2018 (Permalink)

We are the Service Professionals. Ready to help YOUR business in even the BIGGEST jobs. Fire, water, mold, we can handle that!

When a fire happens it can definitely stop your business from making money. SERVPRO is available 24 hours a day - 7 days a week - 365 days a year. So when the fire happens, give us a call so we can get you up and running as fast as possible!

Whether it's a leaky pipe or it's like the flood gates opened and there is water everywhere, SERVPRO has got it covered! We have the highest quality equipment available so you can get everything up and running in no time!

Noticing a foul odor? Starting to see dark spots? Well you might have a mold problem. Don't fret, SERVPRO can help! We are the experts at mold remediation. Your business is safe with us!

SERVPRO of South East Monroe County strives for excellence!

We make the impossible, possible!

When you have a water damage, let the experts handle it!

11/1/2018 (Permalink)

At one time or another, as a homeowner or renter, we have all had a disaster.  Sometimes it’s an easy clean-up and sometimes we know that we are in over our heads.  Many times though, homeowners have a water damage and with a little elbow grease, a shop vac and some towels they try to mitigate the damage themselves.  Unfortunately, some time later they end up calling the experts for more costly repairs due to damaged materials from improperly drying their home and even mold.  Here are some facts about water damage.

  • It is 1,200 times easier to remove water than to evaporate it? That’s why proper extraction of standing water is key to the dry out of a structure.  Many times shop vacs are unable to do a sufficient job quick enough.
  • Drywall exposed to water can wick up the wall at a rate of one inch per hour for the first 24 hours. If left for a few days while you are out of town it can wick all of the way up the wall to the seam at 4 ft.
  • The insulation in your walls will wick water from the drywall as well. Without proper weep holes drilled to allow air flow you walls may seem dry, but you have insulation still festering with moisture and eventually mold.  Insulation also loses its R-Value (its ability to insulate properly) when it is wet.
  • Improperly dried drywall becomes brittle and weak causing it to break apart very easily. Interestingly it seem that drywall that is dried properly can actually become stronger which was discovered by water restoration companies that used what they call “flood rooms” for training.  Each week the rooms are flooded and used for training proper dry out techniques.  They found after about five “floods” the drywall had to be replaced because it would no longer allow water to wick up the walls.
  • Mold will start growing immediately after spores are attached to an item and it has food and moisture. It can easily grow within 24 to 48 hours and will colonize in 1-12 days. 
  • Mold releases its spores when it is disturbed, so without proper removal you can spread it throughout your home trying to get rid of it.

These are just a few reasons you should entrust your water damage to the experts at SERVPRO of South East Monroe County and save yourself the time, money and sanity of having to restore your home more than once despite just one single water damage.

OH NO! Not Mold!

11/1/2018 (Permalink)

The word mold is scary enough, but then... you see it. Does it immediately send chills up your spine? Are you worried about what you can't see? Worried about what type it is? Can it make you sick? There are so many questions and it can be scary.

SERVPRO is professionally trained in mold remediation. We suggest mold testing before and after the remediation process to ensure the air quality is within normal limits. We are proud to say we have over a 99% passing rate.

Now, have you ever thought about how you can prevent mold in the first place?? Well, below is some tips to help.

1. Identify problem areas in your home and correct themyou can't mold-proof your home, but you can make it mold resistant. Check your home regularly. Look for condensation or other wet areas. You may have to end up pulling wet carpet or even repair gutters. Better to pay a little now than a lot later.

2. Dry wet areas immediatelymold cannot grow without moisture. Anything that gets wet should be dried within 24-48 hours.

3. Prevent moisture with proper ventilation check your ventilation systems. Are they working properly? Places like the kitchen, bathroom and laundry room are the high moisture areas.

4. Equip your home with mold-resistant productsif you're building a new home, or renovating, there are mold resistant products like drywall, Sheetrock, or even mold inhibitors for paint.

5. Monitor humidity indoorsthe EPA recommended indoor humidity is between 30 and 60 percent. You can measure the moisture by purchasing a moisture reader form the hardware store. Signs of high humidity is condensation. Be sure to pay attention to window seals, walls and pipes.

6. Direct water away from your home if the ground around your home isn't sufficiently sloped away from the foundation, water may collect there and seep into your crawlspace or basement.

SERVPRO is available to answer your questions. Give us a call and ask away!

Water Damaged Contents in Rochester NY

11/1/2018 (Permalink)

Water damage to your contents can occur when your Rochester home experiences a water damage event.

Water damage can occur in your home due to many issues; a roof leak, pipe break, dishwasher overflow, and more. We often think about our home as the walls, floors, and how those can be affected and damaged from water. But there's more to water damage than just the walls and floors.

One area that can be overlooked is contents such as your sentimental treasures, family heirlooms, or that special piece of autographed sports memorabilia you waited in line for hours to get signed. So when water pours through your ceiling, soaking your favorite chair, it can be really upsetting. SERVPRO® of South East Monroe County's team of trained professionals is able to clean and restore your contents to preloss condition, helping to make it “Like it never even happened.”

SERVPRO® of South East Monroe County is Here To Help® when disaster strikes your home. SERVPRO has been helping clients get through disasters since 1979. We are ready 24/7, 365, so call us at 585-641-0040 today!

Does your Rochester Home have a Mold Problem?

9/12/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 585-641-0040

A Moment to Remember

9/11/2018 (Permalink)

In honor and memory of those who died on September 11, 2001, as well as the survivors and First Responders, National Day of Service and Rememberance was established in 2009 as a day of reflection. Led by the Corporation for National and Communtiy Service, this is a day to come together as Americans did following the events of 9/11 to help neighbors in need, and to honor veterans and First Responders in your community.

On this day and everyday, SERVPRO® of South East Monroe County salutes those heroes who arrive in the greatest times of need and stand strong in the face of disaster. These heroes are the First Responders who keep our communities safe in trying times.

Give back and make a difference in your community this year. To find a volunteer opportunity near you, or to register your National Day of Service and Rememberance event, visit nationalservice.gov/911day.

National Preparedness Month

9/11/2018 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers, business and family.

The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”

In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations and priority areas. The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your SERVPRO® of South East Monroe County as your disaster mitigation and restoration provider, giving you access to over 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation. Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.

Preparation is the key to making it through any size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save a lot of time in the future. Call your local SERVPRO® Franchise Professional to establish your Emergency READY Profile®.

Facts about Flooding in the Rochester Area

9/11/2018 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering from flood damage.

Just because you haven't experienced  a  flood  in  the past,  doesn’t  mean  you  won't  in  the future.  In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3 billion in annual losses in the United States. Commercial flood claims average more than $75,000.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing scream where water is above your ankles, stop, rum around and go another Six inches of swiftly moving water can  sweep you  off of your feet.
  • If you approach  a flooded  road while driving, turn around and go another way. If you are caught on a flooded road  and waters are rising rapidly around  you,  get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about run ning water or contaminated water. Keep your pets out of the water too.

If a flood does strike your home or business, contact SERVPRO® of South East Monroe County. Even minor floods have the potential to cause major damage to a  structure when not treated quickly and properly, and the cleanup is often an overwhelming task. The SERVPRO® System is prepared to handle any sized disaster. The sooner work begins, the sooner order can be restored.

When fire and water take control of your life, SERVPRO® of South East Monroe County will help you take it back.

What you can do to Help Prevent Damage During a Hurricane

9/11/2018 (Permalink)

Storm Damage What you can do to Help Prevent Damage During a Hurricane The Atlantic Hurricane season runs from June 1st to November 30th. Make sure you are prepared should one be near you!

June is the start of Hurricane Season. Hurricane's are defined as an intense tropical weather system of strong thunderstorms with a well-defined surface circulation and maximum sustained winds of 74 MPH or higher. You can see a storm coming by the change in color of the sky (often greenish), large hail, low-flying clouds and a roar like a freight train.

Below are some helpful hints to follow whether you own a home, RV, boat, car or all of them! 

  • It is best to have a plan in place regarding where you are going to go when a hurricane hits. While they may be intriguing to watch, the best place is NOT outside. Your basement or under a set of stairs are great places to wait out the storm. If this is not available, the bottom floor of any building will work.
  • Keep your car indoors if possible. Tape up the windows and door with tarps and keep away from any objects that could damage the car if they were to fall on top of it.
  • During an emergency, gas stations will often be closed, so always make sure you have at least half a tank of gas to get away instantly
  • Have enough supplies on hand to wait out 72 hours, just in case help cannot arrive right away. These supplies can also be stored in the trunk (items like a first aid kit, bottled water, non-perishable foods, and medication can stay there at all times.)
  • Make sure your car is in proper shape. Have a full tank of gas, wiper blades and tires are ready to go.
  • Make sure your cell phone is charged and keep your charger with you.
  • Avoid driving in deep waters
  • For your boat, remove non-secure items, electronics, excess gear, valuable, and important documents.
  • Make sure all openings are clear of debris
  • Double all lines that are securing your boat to its securing space
  • With your RV, do not drive it during the storm as it is more vulnerable to higher/stronger winds
  • Make sure you have a full tank of gas, but empty holding tanks, turn off propane cylinders and cover the regulator.
  • Make sure all documents are in a waterproof bag and with you at all times

Life can be unpredictable, but having plans in place help you with whatever may come. For more information, please check out these hurricane tips. As always, once the storm passes, contact your SERVPRO of South East Monroe County at 585-641-0040 to help make it “Like it never even happened.”

Summer Storms Heading Your Way?

9/11/2018 (Permalink)

Summer storms can be beautiful to watch but also very dangerous to your home and office. In order to stay safe, please follow these and other safety tips for your home.

Before the Storm

  • Have an emergency supply kit on hand
  • Develop a communication plan with all members of your family
  • Unplug electrical equipment
  • Secure outdoor objects that could cause damage if they are thrown
  • Stay inside a building or hard top vehicle
  • Secure windows and doors

During the Storm

  • Use a battery operated radio for updates and alerts
  • Avoid contact with corded phones
  • Avoid contact with electrical equipment
  • Avoid contact with water
  • Stay away from windows and doors

After the Storm               

  • Do not touch any downed wires
  • Do not drive through a flooded roadway
  • Stay away from storm damaged areas

Keep you and your family safe through a storm. When in doubt, stay away from anything that may look suspicious.

When disaster does strike, call SERVPRO of South East Monroe County to help make it "Like it never even happened." (585) 641-0040

When Mold Invades

9/11/2018 (Permalink)

Mold Remediation When Mold Invades Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same.

In as little as 48 hours, mold can quickly become a problem in your home or business when there's a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO of South East Monroe County has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process:

The mold clean up and restoration process begins when you call SERVPRO of South East Monroe County at 585-641-0040. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Removing Mold and the Final Remediation Process

9/11/2018 (Permalink)

Mold Remediation Removing Mold and the Final Remediation Process Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

The next steps for the Mold Remediation Process provided by your SERVPRO of Lawrence franchise:

Removing Mold and Mold-Infested Materials The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Cleaning Contents and Belongings SERVPRO® Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings.  They are also trained to remove odors and deodorization using fogging   equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

SERVPRO of South East Monroe County understands mold and  mold growth and  have the  training  and  equipment to  remediate mold in your home or business. (585) 641-0040

Flood Damage and SERVPRO

9/10/2018 (Permalink)

Say the words flood damage and people rightly think of foot deep water in their basement or entire neighborhoods underwater. This time of year, it can be a common, even multiple occurrences in some parts of New York.

SERVPRO is an expert in reducing the obvious flood damage to Rochester homes. What surprises our clients are just how many ways a flood can destroy a home even after the water has been removed. Here are the most common ways your home can be dry as a bone and still be unlivable.
Odor - This may seem like a minor thing, but some folks can be allergic to just the smell. If you don't get rid of it, you won't be able to live in your home, and you certainly won't be able to sell it. The smell is also indicative of a worse problem.

Mold and Mildew - If not found and immediately treated and removed, mold and mildew will cause respiratory problems that will drive you out of the house. It is particularly dangerous to people with asthma. If the mold and mildew get into sheetrock and cannot be destroyed by industrial cleaners, then walls will have to be replaced.

Electrical System - If flooding reached high enough to reach electrical outlets, then those have to be inspected by our SERVPRO professionals and possibly be replaced before the power can be turned back on. If they have been compromised, then there is the possibility of a fire hazard when the lights are turned back on.
Plumbing and Sewage - Flooding can overwhelm and damage a home's plumbing system. If it stays under water too long, there is also the possibility that raw sewage can flow backward into your home through the toilets. Septic tanks can also be compromised in the same manner. The cleaning process now becomes much more extensive.

Bacterial Contamination - If sewage gets into your home, this also brings the threat of bacteria which can cause more respiratory problems and other health concerns such as having your kidneys and intestinal (digestive) systems compromised as well.

Locally Owned Company with National Resources

Flood water in a home is a dangerous threat and needs to be removed quickly. SERVPRO of South-East Monroe County understands that this is only the first step. Other hazards have to be addressed before you are safe again in your own home. To begin the process or if you want to schedule an inspection to help prevent problems in the future, call us today at 585-641-0040

Mold Damage at your Rochester NY Property

9/10/2018 (Permalink)

Mold spores are microscopic and can be located everywhere. There are thousands in every home and are dormant, causing no problems, for the most part. It takes an open source of water or high levels of moisture in the air to cause these spores to expand and grow. If untreated or removed, mold can quickly destroy building material and other property, costing hundreds (even thousands) of dollars in damage.

If you are concerned there may be mold damage in your North Dallas home, call a professional mold damage restoration company for assistance. SERVPRO has extensive training in handling mold and cleaning up property that has been infested by it.

We start by finding the source of the mold and determining just how far it may have already grown. Our technicians use air testers to determine the exact levels which help us plan how to neutralize and remove it. Once we find it, the next step is to isolate the affected room or area. Our response team seals off all entrances and exits using plastic sheeting and duct tape to prevent further contamination of your home. The vents and ducts of your heating and air system will be sealed off as well.

Next, technicians begin to clean the area using anti-fungal and anti-microbial sprays to destroy active spores. Every surface will be sprayed and then wiped down; if the growth is exceptionally thick in some places, we use special scrubbing tools to remove it without damaging the surface underneath. Areas difficult to reach may be cleaned by using anti-fungal foggers that get into every surface and crack mold may hide. These foggers are also used in case your heating and air system has been compromised by the mold. After the ducts have been exposed to the anti-fungal agents, technicians will use specially designed exhaust fans to blow the spores out of your home. When this is finished, we wipe down all of the vents and replace the air filters.

To prevent new mold growth, our technicians also test the air to see if the air moisture levels need to be reduced. If they do, dehumidifiers will be set up at key points to draw water from the air. Once the levels test out to under 12 percent, your home is considered to be safe against new growth. If you are worried about mold in your house, call us at (585) 641-0040 today to schedule an inspection. SERVPRO of South-East Monroe County is here to help restore your home and put your life back together.

Commercial Flood Damage at a Rochester Retail Store

9/10/2018 (Permalink)

After a disaster strike, the aftermath is what causes the destruction most often. A thunderstorm or tornado can damage a roof, but it is the accompanying water that can ruin a local business.

Flood damage to Rochester commercial properties can be a costly, temporary, problem or it can shut doors permanently. SERVPRO has the expertise and personnel to make sure the latter does not happen. We have a 24-hour response team with the latest equipment in restoration. A rapid response is particularly important for businesses such as furniture stores. The variety of types of wood, cloth, and varnishes mean that more than one method of drying is necessary.
 
The first step is to get the furniture out of the water. Even just an inch can cause the varnish to separate from wood surfaces and color to bleed from covering fabrics, carpets, and drapes. Our technicians use industrial-grade pumps that can remove water from even a large, warehouse-sized, structure in a matter of hours.

Next, all items can be either removed to a dry location or placed up on blocks or pallets to lift them out of water trapped in carpets or flooring. Area rugs, curtains, and drapes can be removed and hung. They can be transferred to our facility if needed. With everything out of the way, the response team uses extractors to pull water out of carpets and flooring.

The drying process must be applied to the structure itself and everything inside. In a large facility, our response team can set up a series of air movers and exhaust fans inside the structure and at exits and entrances. These machines pull the damp air out of the building and replace it with dry air from the outside. For smaller rooms (offices, exclusive showrooms) inside, we place dehumidifiers inside to draw moisture out of the air.

Drying furniture requires a dry atmosphere, but if the varnish has already absorbed water, then an even heat may be needed to help dry it while not causing damage from the heat itself. To end up with a smooth finish, we can use a series of space heaters placed around a group of items with similar woods and coatings. Technicians try to avoid applying direct heat as this can cause bubbles to form underneath the surface.

The drying and restoration process may be time-consuming, but it can help you keep the doors open. Call us today at (585) 641-0040 to get started. SERVPRO of South-East Monroe County is here to help you put your livelihood back together.

Experiencing Commercial Water Damage

9/10/2018 (Permalink)

We know that your main concern is getting your business operations back to normal as soon as possible after any catastrophe, but commercial water damage is much more complex than most problems experienced by businesses today. Categories of water can quickly change from non-hazardous to very dangerous quickly. Water can spread in almost any direction, including up if conditions are right, and remaining flood waters can instantaneously ruin some certain products with even minute amounts.

Commercial water damage presents unique challenges because of the environment involved. From warehouses storing agricultural products to leather processing plants, inventory protection, and worker safety is both important to any business. Different types of water can cause damage, and even the cleanest water, category 1, can turn into the worst, category 3 when contaminants are present. These can happen when clean water is mixed or combined with another source of category 3 water, even if it is not causing any damage by itself (such as sewer water) or when bags of previously dry substances such as fertilizers or pesticides become saturated, and their contents leach into the water.

The damage to your inventory can also rapidly multiply. When products at the bottom of a stack can be a conduit for water by wicking it upwards toward other product that has not been damaged, it's common sense to get those products on top removed to a safer location. We have team members who can provide this service while our technicians work in other areas, protecting your business from increased inventory loss.

Stacked bags of concrete and other dry products that are designed to be mixed with water, oil, or other liquid just prior to use may seem to be in saleable condition until they are examined on their undersides where water has accumulated. These ruined items need to be removed and accounted for on inventory loss sheets. For insurance purposes, all products need to be re-inventoried and noted as to their condition before the conclusion of our restoration work.

After you've made the initial call to us, we can begin the restoration process. Returning your business to normal operations is important, and we understand the complexities involved in keeping your employees safe while protecting your business's bottom line. Call us, SERVPRO of South-East Monroe County at (585) 641-0040 any time, day or night, 365 days a year.

Severe Flooding Tips

4/13/2018 (Permalink)

Since SERVPRO supports the American Red Cross we love sharing their tips when it comes to flooding occasions. 

Check out www.redcross.org for more information!

 FLOODING Heavy rains could fill rivers and streams, bringing flooding to the area. If your neighborhood is threatened with the possibility of flooding, here are some things you should do:

1. Be prepared to evacuate at a moment’s notice. When a flood or flash flood warning is issued for your area, head for higher ground and stay there.

2.Stay away from floodwaters.

3. If you come upon a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

4. Keep children out of the water.

5. Be especially cautious at night when it is harder to recognize flood danger.

 

DOWNLOAD EMERGENCY People should download the free Red Cross Emergency App to receive emergency alerts and information about what to do in case of tornadoes, flooding and other disasters, as well as locations of shelters. The App also includes emergency first aid information and a Family Safe feature which allows people to instantly see if loved ones are okay. The free Emergency App is available in app stores by searching for the American Red Cross or going to redcross.org/apps.

Prevent Basement Flooding

4/13/2018 (Permalink)

April showers bring May flowers! The spring time can be a very moist season. This week for example, has a large amount of rain predicted in the forecast. Forecasters have even issued a flash flooding storm watch lasting several days.

All of this rain may have you thinking about ways you can prevent basement flooding this spring. Whether you have a finished or unfinished basement area, a flooded basement can be very stressful.

Take the following steps to prevent a flooded basement:

  • Keep gutters and downspouts free from any debris. Clear out any leaves, gravel or anything else that may have formed a blockade in your gutters and downspouts.
  • Make sure downspouts face away from your home. If the ground around your downspout has a slant, make sure that when the downspout empties the water is not going to flow back towards your home.
  • Fill cracks in the foundation with an epoxy.
  • Check your sump pump. Make sure the area is cleared from debris and that your pump is in good working order. You may want to have a back up sump pump or an alternative electrical source for the sump pump incase the power goes out.
  • Examine sewer systems and septic tanks.
  • Install window wells on any windows that lead to a lower level. Check the window to make sure it is water tight.
  • Check over your homeowner’s insurance policy to make sure you have the correct coverage. We often find that homeowners do not have a sump pump rider on their policy; therefore there is no coverage when a sump pump fails.

It is important to take the right precautions. Completing these steps will not be full proof to preventing water damage. However, it will minimize the risks.

Space Heater Safety Tips

1/25/2018 (Permalink)

9 Do's When it Comes to Space Heaters

1) Keep the heater at least 3 feet away from combustible materials, including beds, sofas, curtains, papers, clothes, etc.

2) Make sure the heaters power cord is not damaged or frayed in any way.

3) Make sure the heater is securely plugged into the power outlet. Ensure it does not come loose or fall out. 

4) Ensure your heater is on a stable and level surface with minimal risk of it getting knocked over.

5) Make sure your space heater has been certified as safe to use. You should see a safety logo on the back somewhere.

6) Make sure your smoke and carbon monoxide detectors are working properly.

7) Ensure your unit is turned off when you go to sleep, in a different room, or unable to keep an eye on it.

8) It is wise to teach everyone in your household how to properly operate your heater.

9) If your space heater requires fuel, make sure you refill it with the right kind... or you will most likely cause a fire.  

Soda Blasting, What's That?

1/25/2018 (Permalink)

I don't know about you, but the first thing I think about when someone says 'soda blasting' is a bunch of kids running around shaking up cans of soda and spraying them at each other. If you were thinking along the same lines as me, you will be surprised to find out that soda blasting is a very helpful way to clean a fire damaged house. 

Soda blasting is a process in which sodium bicarbonate is applied against a surface using compressed air. Soda blasting is a non-destructive method for many applications in cleaning, paint & varnish stripping, automotive restoration, industrial equipment maintenance, rust removal, graffiti removal, oil removal, soot remediation and much more.

Fun Fact:An early use of soda blasting was to restore the Statue of Liberty in the 1980s!

We have used this method of cleaning in many homes in the Rochester area. So whether your Rochester business is vandalized by graffiti or if your home has experienced soot damage from a fire, call your restoration professionals at SERVPRO of SE Monroe County located in Rochester NY to come soda blast your problems

Fire Damage in Rochester

12/1/2017 (Permalink)

An unknown electrical issue caused the fire damage in this house in Rochester.  The fire luckily happened while the homeowner was not home. 

This photo was taken in the kitchen and although it looks as if the fire may have  started here, it actually started in the family room next to the kitchen.  The fire damage was so severe, there was very little able to be salvaged from the affected rooms in the home.  The most salvageable items will be found in the basement , since smoke rises and the 2nd floor was heavily affected as well.

SERVPRO of South East Monroe County was called in to save everything we possibly could for this customer.  And they were very happy to know there is a company like ours that can save some of her sentimental items and not all is lost in a disaster like this.

Call SERVPRO of South East Monroe County Today! (585) 641-0040

Faster To Any Water Damage Event

11/28/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of South-East Monroe County provide emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of South-East Monroe County arrive quickly and start the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –585-641-0040

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

When a Storm or Flood Hits Rochester, SERVPRO is Ready!

11/28/2017 (Permalink)

SERVPRO of South-East Monroe County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

We're Highly Trained Storm Damage Specialists

As a leader in storm and water damage restoration, SERVPRO of South-East Monroe County has the specialized training and expertise to restore your home back to its pre-storm condition. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Resources to Handle Floods and Storms

When storms hit Rochester, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 585-641-0040

Follow These Mold Safety Tips If You Suspect Mold

11/28/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of South-East Monroe County for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of South-East Monroe County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 585-641-0040

Continuing Education Class 11/1/17

11/21/2017 (Permalink)

Our second continuing education class of the year was a huge success.  The event was held at the City Grill in downtown Rochester, and was attended by 70 insurance agents. As always, Mike Necci (owner and licensed NYS instructor) gave a phenomenal presentation for both sessions of our class with amazing reviews once again.  

Our first session (9am-12pm) featured the topic "Understanding Mold and the Remediation Process".  After the first session, we served lunch and refreshments for all of our agents to enjoy. The second session (1pm-3pm) featured the topic "Hoarding Challenges", which was a huge hit with the agents. November 1st was a interesting and informative day for all, and we are looking forward to planning our continuing education class in the Spring. 

For more information on our FREE Continuing Education Class Schedule, contact SERVPRO of South East Monroe County at (585) 641-0040

Fire Damage in Rochester NY

11/9/2017 (Permalink)

An unknown electrical issue caused the fire damage in this house in Rochester.  The fire happened luckily while the homeowner was not home. 

This photo is from the kitchen and although it looks as if the fire may have  started in this room due to the damage, it actually started in the family room next to the kitchen.  The fire damage is so severe, there is very little able to be salvaged from this home.  The only salvageable items will be from the basement below, since smoke rises and the 2nd floor was heavily affected as well.

SERVPRO of South East Monroe County was called in to see if there is anything we could possibly salvage for this customer.  And they were very happy to know there is a company like ours that can save some of her sentimental items and not all is lost.

Smoke and Soot Damage

11/8/2017 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of South-East Monroe County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

FEMA Tips for Flood Preparation

11/3/2017 (Permalink)

Before the Flood:

  • Have a qualified professional elevate the furnace, water heater and electric panel if susceptible to flooding. 
  • Install "check valves" in sewer traps to prevent flood water from backing up into the drain of your home or business 
  • Seal walls in basements with waterproofing compounds to help avoid seepage. 

During the Flood:

  • Turn off utilities at the main switches or valves if instructed to do so.
  • Disconnect electrical appliances.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of water can make you fall.

After the Flood:

  • Listen for news reports to learn if the community's water supply is safe to drink. 
  • Avoid floodwaters. Water may be contaminated by oil, gasoline, or raw sewage. Water may also be electrically charged.
  • Stay out of any building if it is surrounded by floodwaters.
  • Return home only when authorities indicate it is safe.

Floods Strike Everywhere

11/3/2017 (Permalink)

On Average, floods coast $6 billion in annual losses in the United States.  The following are a few more little-known facts:

  • Floods kill an average of 140 people per year in the United States, making flooding the most deadly natural disaster.
  • More than half of all fatalities during floods are auto related, often the result of drivers misjudging the depth of water on a road and being swept away in a swiftly moving current.
  • The principle cause of floods in the eastern United States are hurricanes and storms.
  • The principle cause of floods in the western United States are snow-melt and rainstorms.
  • Underpasses can be some of the most dangerous places during a flash flood - especially at night, when it's difficult to see. 

Call SERVPRO of South East Monroe County Today !! (585) 641-0040

Water Restoration Process

10/31/2017 (Permalink)

Within four hours of loss notification, SERVPRO of South East Monroe County will be on-site to help ensure a water damage is handled properly by completing the following steps:

Inspection: SERVPRO of South East Monroe County will inspect affected areas of your home to determine the extent of damage. We will also review the inspection with you and answer any questions you might have. 

Emergency Services: Next, SERVPRO of South East Monroe County will take immediate steps to protect your home and personal belongings from further damage by extracting excess water and preparing your home for drying.

Monitoring: To ensure your home and personal belongings are dried to appropriate industry standards, SERVPRO of South East Monroe County will monitor the drying process. Written monitoring reports will document the drying process.  The results will be consistently communicated to you throughout the drying process. 

Restoration Services: SERVPRO of South East Monroe County will repair structured materials, reinstall carpets and clean affected areas of your property and belongings. A final walk though of the job site will be conducted with you to ensure your property was returned to preloss condition when possible. 

Call SERVPRO of South East Monroe County Today!! (585) 641-0040

What should I do if my home has water damage?

10/31/2017 (Permalink)

There are some simple steps you can take until help arrives: 

  • If the source of the water is still leaking, identify the source and stop it if you can.
  • If the water is coming from a burst or leaking pipe, turn off the water at its source. 
  • If the water is coming through the roof or broken window, try to cover them to prevent further damage.
  • Move wet items to drier areas.
  • Place aluminum foil coasters or wood blocks between furniture legs and wet carpeting.
  • Save damaged items and any parts you may need to replace - your claim representative may want to inspect them.
  • Do not use electrical equipment or appliances while standing on wet carpets or floors.
  • To document the damage, make a list of the temporary repairs you make and take photographs.
  • Make sure to save your receipts.

Call SERVPRO of South East Monroe County Today!! (585) 641-0040

Limited Fire Damage

10/31/2017 (Permalink)

Kitchen fires generally begin at the stove. However, damage caused by the fire may affect the entire kitchen, including the walls, ceiling, air ducts and appliances. Once the fire is out, you are left with smoke, soot and water damage to clean up. The damage to your home and personal belongings may be devastating. Handling the damage properly could prevent long-term effects. 

After contacting SERVPRO of South East Monroe County, the following steps can be taken to help prevent further damage:

  • Limit movement to prevent further damage.
  • Place clean towels or old linens on carpeted traffic areas to prevent additional soiling.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome on kitchen and bathroom faucets and appliances with a light coating of petroleum jelly.

SERVPRO of South East Monroe County is trained in the line of cleanup and care of your home and personal belongings following a fire incident. Before attempting to clean up the fire damage yourself, contact SERVPRO of South East Monroe County today! (585) 641-0040

Commercial Duct Cleaning

10/31/2017 (Permalink)

Unlike the majority of duct cleaning services, SERVPRO of South East Monroe County uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts tot he duct's shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins. 
  • Next, a powerful push-pull air delivery and collection system transfers the debris from ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of particles in the air-stream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact SERVPRO of South East Monroe County Today! (585) 641-0040

Time Is A Precious Commodity

10/31/2017 (Permalink)

When you need it done right and done fast, call SERVPRO of South East Monroe County for all your commercial cleaning needs. Did you know when you hire SERVPRO of South East Monroe County for maintenance cleaning, you get around-the-clock restoration services built with you in mind? Quality cleaning and quick response - that's the SERVPRO way.

Can't figure out how to get the job done? Call SERVPRO of South East Monroe County for all your emergency restoration needs. Because when you experience a fire, water or mold damage in your facility, you need fast response and the expertise to get the job done right, ensuring your business can get back into operation as quickly as possible. Through it all, you expect the most reliable information and the very best service at a fair price.

SERVPRO of South East Monroe County is committed to providing fire and water cleanup and restoration services to reduce business interruptions and recover costs.

Mold Remediation

10/31/2017 (Permalink)

Be an Informed Resource

Molds are found in every environment, and mold spores reproduce rapidly when moisture is present. An Institute of Medicine study found excess dampness indoors encourages the growth of molds and other organisms, causing a public health problem. The EPA advised that the potential health concerns from molds are an important reason to prevent moisture problems leading to mold growth. It is especially important to clean up existing indoor mold growth to increase property appeal and retain its value. If a property has experienced a water intrusion, SERVPRO of South East Monroe County can inspect the damage to see whether moisture has penetrated materials or is allowing mold growth.

Control Moisture, Reduce Mold

  • Correct any water leaks or standing water.
  • Remove standing water under cooling coils or air handling units.
  • Properly maintain humidifiers, if used.
  • Replace wet or visibly moldy insulation materials.
  • Steam cleaning and other methods involving moisture should not be used on any kind of duct work.
  • Install a ventilation system.

Soda Blasting, What's that??

9/25/2017 (Permalink)

I don't know about you, but the first thing I think about when someone says 'soda blasting' is a bunch of kids running around shaking up cans of soda and spraying them at each other. If you were thinking along the same lines as me, you will be surprised to find out that soda blasting is a very helpful way to clean a fire damaged house. 

Soda blasting is a process in which sodium bicarbonate is applied against a surface using compressed air. Soda blasting is a non-destructive method for many applications in cleaning, paint & varnish stripping, automotive restoration, industrial equipment maintenance, rust removal, graffiti removal, oil removal, soot remediation and much more.

Fun Fact:An early use of soda blasting was to restore the Statue of Liberty in the 1980s!

We have used this method of cleaning in many homes in the Rochester area. So whether your Rochester business is vandalized by graffiti or if your home has experienced soot damage from a fire, call your restoration professionals at SERVPRO of South-East Monroe County located in Rochester NY to come soda blast your problems away!

Call Us Today!! (585) 641-0040

Different Types of Mold

9/12/2017 (Permalink)

From the Ordinary 

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods, and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). Even though some forms of mold can pass value to our lives, other forms of mold can be harmful.  Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people. 

To the Unhealthy 

Intrusion of water into your home or place of business can result in mold growth. Water intrusion can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall, and insulation, provide a food source for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health hazard.

The Science of Drying

9/7/2017 (Permalink)

What is the Science of Drying? 

The knowledge  of  psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO® of N.E. & S.E. Monroe County are trained in the science of drying and follow strict industry-approved standards to help lower the chances  of any secondary damages.

The collage photo attached, shows our floor drying system which aids in drying hardwood floors instead of removing them.  We also have two photo's showing our "tent" drying system.  This way we create a drying chamber over the floor to keep that warm air in, and pull out as much moisture as possible.

If it wasn't for our knowledge and expertice, this ceiling and floor would've been lost from the damage above. 

Commercial Large Loss

9/7/2017 (Permalink)

A water main break caused this commercial building to have a major flood.  This affected their store, kitchen,  cafeteria, and a few offices.  The water and dirt brought in from outside left a lot of damage to their business. 

SERVPRO of S.E. Monroe County was called on to help clean up the mess.  And the business owners were very glad they were able to save their merchandise from any further damage.  They could not believe we were able to respond so quickly and with a large amount of drying equipment.

This photo shows two before photos and two after photos.  In the before photos, the carpet is not supposed to be brown... that is mud! 

SERVPRO of S.E. Monroe County was able to make it "Like it never even happened" and they were fully operational within the same week. 

Do's and Don'ts of Fire and Smoke Damage

9/7/2017 (Permalink)

Do:

  • Limit the movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keeps hands clean, Soot on hands can further soil upholstery, walls and woodwork.
  • Place dry, colorfast towels on rugs, upholstery, and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open.
  • Clean soot from chrome on kitchen and bathroom faucets, trim and appliances and protect with a light coating of petroleum jelly or oil.
  • Pour RV antifreeze into sinks, toilet bowls and tubs if heat is off during freezing season.
  • Wash both sides of leaves on house plants.
  • Change HVAC filters.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system. 

Don't:

  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO of S.E. Monroe County!
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of S.E. Monroe County.
  • Attempt to clean any electrical appliances (TV, Radio, etc.) that may have been close to fire, heat or water without first contacting an authorized repair service.
  • Consume any canned or packaged food or beverages that may have been stored close to fire, heat or water. (they may be contaminated)
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged.
  • Send garments to the dry cleaner. Improper cleaning may set smoke odor. 

Got Mold? Give us a call!

9/7/2017 (Permalink)

Mold Remediation and Restoration

It only takes a small water leak, or even excess humidity, for mold to form in your Rochester home or business. Then, mold can spread quickly through the property in as little as 48 hours. Mold can produce allergens and irritants, and it has the potential to cause other health effects. If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold,
Call Us Today – (585)641-0040

Commercial Post Construction Cleaning

9/7/2017 (Permalink)

Post Construction Cleaning

Once the floors are down and the drywall is up, its time to remove the debris and dirt in order to lay carpet, paint, and decorate. SERVPRO of S.E. Monroe County can provide the debris removal services to prepare the building for interior design.

Dehumidification and Drying 

During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth. If you think one of your projects may have a moisture issue, rely on SERVPRO of South East Monroe County to provide the help you need eliminating moisture and preventing the potential for mold growth. 

Final Cleaning

You want the facility to look its best when the doors open. SERVPRO of South East Monroe County provides cleaning services to give the building that extra shine. Service include:

  • Carpet, resilient and non-resilient floor prep and finish 
  • Ceiling, walls and fixture cleaning 
  • Deodorization 
  • Air Duct Cleaning 
  • Debris Removal (if necessary)
  • Window Cleaning

Call SERVPRO of South East Monroe Count Today!!!  (585)641-0040

Understanding Mold

9/7/2017 (Permalink)

Confusion and misunderstanding surround the topic of mold and mold remediation. Some restoration businesses even make claims to remove all mold from a building.  This is a fallacy.  Mold spores occur naturally almost everywhere, both indoors and outdoors.  These microscopic spores float along in the air and can enter a home or business through windows and HVAC systems. Consider these facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air  and may enter your home through windows, doors, or AC/Heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas. 
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent. 

Call SERVPRO of South East Monroe County Today! (585)641-0040

Different Types of Mold

9/7/2017 (Permalink)

From the Ordinary 

Fungi and mold naturally occur in our environment. In fact, over 100,000 kinds of fungi have been identified. Fungi produce some very useful results. Yeast is a type of fungi used in preparing breads, baked goods, and other food products, including some alcoholic beverages. The unique flavor of blue cheese is a result of mold. An edible mushroom is simply a type of fungi, and lifesaving penicillin is a product of mold (Penicillin chrysogenum). Even though some forms of mold can pass value to our lives, other forms of mold can be harmful. Excessive amounts of mold, different types of mold, and/or exposure to molds may present health concerns for some people. 

To the Unhealthy 

Intrusion of water into your home or place of business can result in mold growth. Water intrusion can result from storm damage, plumbing or equipment failures, long-standing leaks and poor humidity control. When water intrusions are not addressed right away, the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water-damaged environment are not promptly returned to normal, mold spores may grow and multiply. Organic materials found inside a building, such as wood, paper, drywall and insulation, provide food source for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health interest. 

Call SERVPRO of South East Monroe County For All Your Mold Needs!! (585)641-0040

SERVPRO Emergency READY Profile

9/6/2017 (Permalink)

It is estimated that up to 50% of businesses that close due to a disaster, such as a fire or a flood, never reopen! Of the businesses that survive, the overwhelming majority of them has a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at piece of mind. Preparation is a key component for making it through any size disaster, whether it's a small water leak, a large fire, or an area flood. The best time to plan for such events is not when the event happens, but well before it happens.

By developing a SERVPRO Emergency READY Profile for your business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. 

No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself "Are you ready for whatever happens?"

Call SERVPRO of S.E. Monroe County Today for your Complimentary ERP!! (585)641-0040

Advantages of the SERVPRO Emergency READY Profile

9/6/2017 (Permalink)

ERP Advantages

  • A no cost assessment of your facility 
    • This means this is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency
    • It will only take a little time to complete and will not take you away from current projects, but it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster
    • This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes SERVPRO of S.E. Monroe County as your disaster mitigation and restoration provider
    • You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin 
    • This saves time so we can begin the work of mitigating the damage which can save you time and money 
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    • Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens"

What To Do Before A Storm Hits!

9/5/2017 (Permalink)

BEFORE THE STORM

  • To begin preparing, you should build an emergency supply kit and make a family communication plan

  • Remove dead or rotting trees and branches that could fall and cause injury or damage during a severe thunderstorm.

  • Postpone outdoor activities.

  • Remember the 30/30 Lightning Safety Rule: Go indoors if, after seeing lightning, you cannot count to 30 before hearing thunder. Stay indoors for 30 minutes after hearing the last clap of thunder.

  • Secure outdoor objects that could blow away or cause damage.

  • Get inside a home, building, or hard top automobile (not a convertible). Although you may be injured if lightning strikes your car, you are much safer inside a vehicle than outside.

  • Remember, rubber-soled shoes and rubber tires provide NO protection from lightning. However, the steel frame of a hard-topped vehicle provides increased protection if you are not touching metal.
  • Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

  • Unplug any electronic equipment well before the storm arrives

CALL US TODAY AT (585) 641-0040

What To Do During A Storm

9/5/2017 (Permalink)

DURING THE STORM

  • Use a battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with corded phones. Use a corded telephone only for emergencies. Cordless and cellular telephones are safe to use.
  • Avoid contact with electrical equipment or cords.  Unplug appliances and other electrical items such as computers and turn off air conditioners.  Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing. Do not wash your hands, do not take a shower, do not wash dishes, and do not do laundry.  Plumbing and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors, and stay off porches.
  • Do not lie on concrete floors and do not lean against concrete walls.
  • Avoid hilltops, open fields, the beach or a boat on the water.
  • Take shelter in a sturdy building. Avoid isolated sheds or other small structures in open spaces. 
  • Avoid contact with anything metal - tractors, farm equipment, motorcycles, golf carts, golf clubs, and bicycles.
  • If you are not driving, try to safely exit the roadway and park.  Stay in the vehicle and turn on the emergency flashers until the heavy rain ends. Avoid touching metal or other surfaces that conduct electricity in and outside the vehicle.

CALL US TODAY AT (585) 641-0040

What To Do After A Storm Hits

9/5/2017 (Permalink)

AFTER THE STORM 

  • Never drive through a flooded roadway.
  • stay away from storm-damaged areas to keep from putting yourself at risk from the effects of severe thunderstorms.
  • Continue to listen to a NOAA Weather Radio or to local radio and television stations for updated information or instructions, as access to roads or some parts of the community may be blocked.
  • Help people who may require special assistance, such as infants, children and the elderly or those with access or functional needs.
  • Stay away from downed power lines and report them immediately.
  • Watch your animals closely.  Keep them under your direct control.
  • If you have storm damage to your home or property, call SERVPRO of S.E. Monroe County!  Timely mitigation is key to minimizing damage to your home and belongings.

CALL SERVPRO of S.E. Monroe County TODAY!! (585) 641-0040

Spring Cleaning Tips!

4/13/2017 (Permalink)

Spring has arrived and we want you to keep your home or business in good condition all year long! We want you to prevent mold, water leaks, and even fires! 

 

In the meantime, here are some helpful tips about Spring-Cleaning for your OFFICE:

 

-Divide your workspace into zones: Determine how you want and need to use the space and set up zones for your daily functions. You may require a workspace for your computer, a library area for your research, a storage area for supplies and a filing area for your archives. This will provide a foundation for a more efficient use of space.

 

-Keep only what you need at arm's length: Boxes of pens, stacks of papers and old coffee cups need to go. Rid your desk of visual clutter by paring down the items on top to the essentials only. Supplies, paperwork and personal items should be kept in the zones you've establishes for them.

 

-Create a daily paper system: Consider creating hanging files or baskets labeled "to read," "to do," and "to file." Establish set days for each, so that you don't get behind or feel the overwhelming need to do everything at once.

 

-Sort your catch-all drawer: Use drawer dividers to give everything a place, like compartments for paperclips and rubber bands. Go through the drawer every six weeks and clear out anything that is out of place or isn't being used.

 

-Eliminate digital clutter: Digital clutter can be just as stressful as physical clutter. Organize digital files and your email inbox just as you would paper files- with a system of logical and clearly labeled folders. Also, keep the icons on your desktop to a bare minimum, and trade in sticky notes on your monitor for calendar reminders.

 

-Disinfect regularly: Prevent the buildup of dust, dirt, food stains and fingerprints. Wipe down your desk, phone, keyboard and monitor once a week with disinfecting wipes. 

Preventing Holiday Fires

12/1/2016 (Permalink)

Residential fires during the holiday season are more frequent, more costly, and more deadly than at any other time of the year. The U.S. Fire Administration (USFA) reports more than double the number of open-flame fires on Christmas Day than on an average day, and about twice as many on New Year’s Day. And when those fires occur, they do more damage: Property loss during a holiday fire is 34% greater than in an average fire, and the number of fatalities per thousand fires is nearly 70% higher. When the source of the fire is a highly flammable Christmas tree, the toll in property and lives is even greater.

To keep your household from becoming a holiday fire statistic, here are some safety tips to follow.

Cooking

Cooking is the top cause of holiday fires, according to the USFA. The most common culprit is food that’s left unattended. It’s easy to get distracted; take a pot holder with you when you leave the kitchen as a reminder that you have something on the stove. Make sure to keep a kitchen fire extinguisher that’s rated for all types of fires, and check that smoke detectors are working.

If you’re planning to deep-fry your holiday turkey, do it outside, on a flat, level surface at least 10 feet from the house.

Candles

The incidence of candle fires is four times higher during December than during other months. According to the National Fire Protection Association, four of the five most dangerous days of the year for residential candle fires are Christmas/Christmas Eve and New Year’s/New Year’s Eve. (The fifth is Halloween.)

To reduce the danger, maintain about a foot of space between the candle and anything that can burn. Set candles on sturdy bases or cover with hurricane globes. Never leave flames unattended. Before bed, walk through each room to make sure candles are blown out. For atmosphere without worry, consider flameless LED candles.

Christmas Trees

It takes less than 30 seconds for a dry tree to engulf a room in flames, according to the Building and Fire Research Laboratory of the National Institute for Standards and Technology. “They make turpentine out of pine trees,” notes Tom Olshanski, spokesman for the USFA. “A Christmas tree is almost explosive when it goes.”

To minimize risk, buy a fresh tree with intact needles, get a fresh cut on the trunk, and water it every day. A well-watered tree is almost impossible to ignite. Keep the tree away from heat sources, such as a fireplace or radiator, and out of traffic patterns. If you’re using live garlands and other greenery, keep them at least three feet away from heating sources.

No matter how well the tree is watered, it will start to dry out after about four weeks, Olshanski says, so take it down after the holidays. Artificial trees don’t pose much of a fire hazard; just make sure yours is flame-retardant.

Decorative Lights

Inspect light strings, and throw out any with frayed or cracked wires or broken sockets. When decorating, don’t run more than three strings of lights end to end. “Stacking the plugs is much safer when you’re using a large quantity of lights,” explains Brian L. Vogt, director of education for holiday lighting firm Christmas Décor. Extension cords should be in good condition and UL-rated for indoor or outdoor use. Check outdoor receptacles to make sure the ground fault interrupters don’t trip. If they trip repeatedly, Vogt says, that’s a sign that they need to be replaced.

When hanging lights outside, avoid using nails or staples, which can damage the wiring and increase the risk of a fire. Instead, use UL-rated clips or hangers. And take lights down within 90 days, says John Drengenberg, director of consumer safety for Underwriters Laboratories.  “If you leave them up all year round, squirrels chew on them and they get damaged by weather.”

Kids Playing with Matches

The number of blazes — and, tragically, the number of deaths — caused by children playing with fire goes up significantly during the holidays. From January through March, 13% of fire deaths are the result of children playing with fire, the USFA reports; in December, that percentage doubles. So keep matches and lighters out of kids’ reach. “We tend to underestimate the power of these tools,” says Meri-K Appy, president of the nonprofit Home Safety Council. “A match or lighter could be more deadly than a loaded gun in the hands of a small child.”

Fireplaces

Soot can harden on chimney walls as flammable creosote, so before the fireplace season begins, have your chimney inspected to see if it needs cleaning. Screen the fireplace to prevent embers from popping out onto the floor or carpet, and never use flammable liquids to start a fire in the fireplace. Only burn seasoned wood — no wrapping paper.

When cleaning out the fireplace, put embers in a metal container and set them outside to cool for 24 hours before disposal. 

IICRC Certified Firm

11/22/2016 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of South-East Monroe County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo. 

IICRC Certified Firms must 

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration. 

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace. 

About SERVPRO of South-East Monroe County

SERVPRO of South-East Monroe County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

BOMA & Honor Flight Rochester

2/5/2016 (Permalink)

Community BOMA & Honor Flight Rochester Mike Necci, President of BOMA & VP of SERVPRO of S.E. Monroe County, presents Honor Flight Rochester with donation check.

Every year BOMA (Building Owners and Managers Association) of Rochester picks a charitable organization to donate to at all events throughout the year.  2015's organization was Honor Flight Rochester.  BOMA of Rochester was able raise nearly $2000 in donations through out the year from 50/50 raffles, golf tournaments, and meetings, and presented it to their representatives at our Holiday Luncheon at Oak Hill Country Club in Pittsford NY.

 The owner of SERVPRO of South-East Monroe County, Mike Necci, is the current president of BOMA and was able to help out this great charity.  And BOMA of Rochester has chosen Honor Flight Rochester to be their charitable organization again for 2016.

If you know any veterans from WWII, Vietnam War, or Korean War, contact your local Honor Flight organization and schedule them on a trip to Washington DC!

SERVPRO of S.E. Monroe County Wins Friend of the Year

11/6/2014 (Permalink)

Community SERVPRO of S.E. Monroe County Wins Friend of the Year IREM President presenting Mike with award.

Today, I.R.E.M. (Institute of Real Estate Management) Chapter #58, awarded SERVPRO of South-East Monroe County, the Friend of the Year award.  This award is given in recognition of a company’s outstanding service to its profession and support of IREM and its designations, thereby contributing to the advancement of professional property management. Mike Necci, Vice President of SERVPRO of South-East Monroe County was able to accept this award on the company's behalf.  SERVPRO of South-East Monroe County has been a member of IREM for many years and was honored to receive this award.  We enjoy working with and helping the property management companies in IREM.  And whether it's a small or large job, we clean them all!

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