What our Customers say...

Testimonials

Very professional and very dependable. Reuben was especially helpful and considerate.  He did an amazing job cleaning up my house. Thank you for coming to our rescue so quickly! This disaster has been very traumatic for us and we really appreciate all the help from Andrea and Mike! Thank you for being so friendly and helpful!

Fast response time minimized damaged! Thank you for an excellent clean up of the standing water in my house!

Superb service - prompt, excellent.  Better than any service I have ever used before! Reuben was incredible - above + beyond. Your whole team was wonderful. Our families, volunteers and staff thank you!

Very helpful and informative.  SERVPRO reps were very courteous and professional in all aspects of the job from start to finish. Very pleased with all SERVPRO employees involved.

Outstanding and prompt.  A level of professionalism that you don't witness too often these days! You should highly value and be very proud of John. They represent your company in an extremely positive manner.

Went out of their way to be helpful, prompt and polite. Great Job!

Excellent service.  Quick response, expertise reliable - did what they said they would do - good follow through!

Better than I expected, totally satisfied.  Your staff, Reuben and John, you couldn't ask for a better, knowledgeable, and professional team! GREAT JOB!

The staff was professional, efficient, helpful and very pleasant at all times. We would recommend your service without any hesitation. Thank You!

Extremely helpful, courteous and hard working through the entire process. All wonderful - Andrea, Brian, Reuben, and cleaning staff excellent. God bless you all!

Great job, Great staff - so willing to please!

I truly can't say enough about how much we appreciate SERVPRO's flexibility. We are very pleased with the workmanship and the staff. Especially the receptionist Andrea!

Excellent service and really good attitude towards the job at all times. Outstanding personnel from bottom to top.

Staff,

Thank you for all your assistance and support in eliminating the smoke in our kitchen caused by an electrical fire in our stove last week.  All is well and your service was terrific! Thanks again!

The massive tear out and rebuild of the core of ones home is traumatic to say the least. Both SERVPRO and Allstate representatives, by act and attitude, proved they were genuinely looking out for me when I truly needed support!

SERVPRO explained in detail the steps, had a sense of urgency to complete the job ASAP to not prolong the process but to get it done efficiently and timely.

Thanks for everything. You made a bad situation easy to handle and worked with my flooding issues with professionalism.

Thank you for everything. Your company turned a bad experience into something pleasant.

Both days of service the crew was hard working, careful, and considerate. Would definitely recommend them and your company.

I had used SERVPRO in the past and your company was the first on my call list. I have many positive comments to say regarding your company and your employees. They are the best.

I was very pleased with my local SERVPRO Company in East Rochester, NY with their work ethic, professionalism, and personal handling of my "small disaster."

Your company provided top notch professionalism and excellent customer service. I was treated with respect and compassion as I was dealing with a situation I had not dealt with before.

Your crew member Jon was the first SERVPRO employee on site to explain everything in perfect detail to what to expect that week. He was also the last person on site that week to do the final check and clean my basement floor.

You made our emergency a priority and the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both you office and field staffs, which were always helpful.

Totally awesome company from the first call to the end of the cleanup here!  Thank you for great work and positive attitudes!!

Rocky & Jeremy did a top notch job.  I would definitely call SERVPRO again if I ever needed your services.  They worked well together doing a thorough job.  THANK YOU FOR MAKING US WHOLE AGAIN.

Thank you for your donation of 216 cases of bottled water to the American Red Cross, Greater Rochester Chapter. Your kindness and concern for others make it possible for the Red Cross to provide vital emergency services here in our community. Thanks to your donation of bottled water we will be prepared to provide water in times of need to our fire and disaster clients, our emergency responders, and all the people we serve through our services.

I was very impressed with SERVPRO's wok ethic, professional, and personal handling of my "small disaster". Bryan, the manager, and Jon, the lead technician, were awesome. Andrea, in the office, was a pleasure and took my calls during the day while dealing with my problem. They all are true assets to your company!

While the events at Gregory Park were dreadful for those directly affected by the flood, SERVPRO's role in the expedient & efficient response to get control of the situation was greatly appreciated. It was crucial that the cleanup was done as quickly as possible given that sewer water had penetrated the lower level units. You made our emergency a priority & the service provided was outstanding. As my first exposure with SERVPRO, I am impressed with both your office & field staffs.

When my hot water tank broke yesterday, I reached out to a plumber and SERVPRO to schedule service. Since it was a Sunday, I didn't expect such a quick response time. Jon and his co-worker Brian arrived before the plumber and helped me analyze the situation. They immediately put my mind at ease with their knowledge & understanding of the situation. I couldn't have asked for better customer service! I'm very pleased with the level of customer service your team provided me! Thank you again.

Bryan and his team are the best in the business! Thank you!

Where do I begin, to all of you that came to our house, Bryan, Gary and the whole work crew and to Sydney. We are so thankful and grateful for all you did for us after dealing with our flooded basement. Your professionalism, your sensitivity to our feelings in dealing with our losses, your friendliness, your positive attitude in cleaning the mess in an undesirable situation was totally amazing! Our basement today is better & more organized than when we moved in 41 years ago! Thank you!!